All purchases in our games that involve real money are made through external payment method providers. We do not store bank account or credit card details in our databases as that is dealt with by the external services specializing in online purchases.

Facebook Credits are a virtual currency that can be used to make purchases in any game in the social network that implements this payment method.

They can be earned by paying with a credit card, PayPal or mobile phone. After the purchase, they will be stored in the wallet of your user account.

For more information, consult the Facebook help service via the following link:

http://www.facebook.com/?ref=logo#!/help/?search=facebook%20credits

It's possible that you've successfully made a payment with a game using Facebook Credits, but have not yet received the game item. If you think there's an issue with the game not delivering a good or service, please follow these steps:

1. Go to the game's main page.
2. At the bottom of the page, click "Report/Contact this App".
3. In the pop-up menu that appears, choose "Dispute an item".
4. Select the order you'd like to dispute.
5. Describe your issue in the section provided.

This message will be forwarded directly to us, and we will be responsible for responding to your message and resolving your dispute.

Tuenti Credits are a virtual currency that can be used to make purchases in any game in the social network that implements this payment method.

They can be earned by paying with a credit card, PayPal or mobile phone. After the purchase, they will be stored in the wallet of your user account.

For more information, consult the Tuenti help service via the following link:

http://www.tuenti.com/#m=Help&func=view_user_help&category_id=25

Each purchase specifies an estimated time period until the credits will be received, at which time the offer is considered to have been completed.

Sometimes, the process may take longer than the estimated time, so it is advisable to wait a little longer before taking any action.

We will need you to contact us on games.support@iz.com and will look into your particular case. We will then ask you for certain user details such as date or purchase, user email etc.

All you need is an Internet connection and a Facebook account.

Any game hosted on Facebook requires you to provide certain basic permissions for the sole purpose of enabling the game to display elements such as your name, profile photo or friends list for the leaderboard. This requirement is not specific to InGenius. Like in other games, any additional permission will always require your user confirmation.

It is completely free to play InGenius.

It is not possible to choose exercises or delete those that have already been unlocked. The game concept involves taking a test in which you cannot predict the exercises, and consequently the exercises that you must complete determine the end result.

The aim of the game is to find the best level of balance between all the players, giving the greatest variety of scores to the game. As well as requiring a good performance from you, for a perfect round of this game, probably the exercises in which you usually score higher should appear.

The InGenius Level is equivalent to the score you obtained and determines what you could have invented. It is only obtained once a complete round of the game has been finished, which consists of 4 exercises, one from each category.

The InGenius Level is calculated using a secret formula devised by Professor InGenius. It isn't written down anywhere and isn't reflected in any theory, so there's no point looking for it: only Professor InGenius knows it...

Achievements are prizes or rewards that are awarded for performing certain actions in the game. In the 'Achievements' section, you can see what you need to unlock each one.

Only friends of yours that have previously played are shown. If you want to invite friends to take part and compare their InGenius Levels with yours, use the 'Invite' function available in the game.

InGenius is optimized to work with Internet Explorer 8 and the latest versions of Mozilla Firefox and Google Chrome; in addition, we recommend that you use Adobe Flash Player 10. Therefore, it is advisable to update the versions of your browser and Flash Player as any problems with the performance of the game may be due to outdated versions of these.

It is also possible to set the game's output quality to Low, Medium or High, to mitigate situations when the game doesn't flow or, for example, the cursor is too slow.

If a generic error message appears, it may be due to the user's own connection or a temporary problem with the Internet, our servers or the Facebook service.

On occasion, Professor InGenius will appear directly to tell you the status of a temporary pause; in this case, be patient, as it means we are carrying out maintenance work.

InGenius Coins allow you to unlock new exercises in the game. Once unlocked, these new exercises may appear when you play. The price of each exercise in InGenius Coins appears on the screen before the start of the game.

You can purchase InGenius Coins on the screen on which all the exercises are listed, just before you start playing. To purchase coins, simply click on the 'Buy' button on that screen and follow the steps shown.

You can also earn InGenius Coins through specific actions like posting achievements or scores on the wall, inviting friends or subscribing to InGenius News. Actions that can earn you InGenius Coins are indicated in the game by the coin icon.

It's possible that you've successfully made a payment with a game using Facebook Credits, but have not yet received the game item. If you think there's an issue with the game not delivering a good or service, please follow these steps:

1. Go to the game's main page.
2. At the bottom of the page, click "Report/Contact this App".
3. In the pop-up menu that appears, choose "Dispute an item purchased while playing InGenius".
4. Select the order you'd like to dispute.
5. Describe your issue in the section provided.

This message will be forwarded directly to us, and we will be responsible for responding to your message and resolving your dispute.

You will need to contact us (games.support@iz.com) so that we can look into your case. We will ask you for certain information based on help parameters: purchase date, user email, etc.

In case of having any particular concerns, please send us an email to games.support@iz.com and explain in detail.

In order for us to deal to with your situation as effectively as possible and to improve your experience, we recommend you follow these steps when reporting your case.

Go to your personal Facebook profile and look at the URL shown on the address bar of your Internet browser.

Your identification number appears at the end of the address, as represented by the bold type numbers in the following example:

http://www.facebook.com/?ref=home#!/profile.php?id=9999999999999

Copy this ID number from your profile and send it with your comments to games.support@iz.com

All you need is an Internet connection and a social network account.

Any game hosted on a social network requires you to provide certain basic permissions for the sole purpose of enabling the game to display elements such as your name, profile photo or friends list for the leaderboard. This requirement is not specific to Sports City. Like in other games, any additional permission will always require your user confirmation.

It is completely free to play Sports City.

The first sport is free to build. From the second sport, you will need the help of 4 of your friends who hold the managerial positions of your sport. You can also unlock this feature early by purchasing it with SC Dollars.

To expand your city you have to access the Shop and choose the Tab called “Land expansions”. Here is where you will find all amplification options. You can expand your city with the help of your neighbors or by paying with SC Dollars.

The city level is indicated in the upper part of the screen and shows your city progress. This will enable you to compare your performance with other players and friends to see who has made the most progress. The city level rises depending on the number of matches you play by accumulating XP (experience). You can also reach a higher level by visiting your neighbors frequently and supporting them in their sports.

You can acquire the XP experience points by competing in your sports. They can be obtained in any of the following ways:

• By playing matches. You will receive points only for playing matches, and even more if you win them!
• By carrying out work in the Financial District or in the Marketing Building as well as in the shops or in the Member´s Club of each sport. Choose the work you carry out depending on how much time and money you have.
• By building the Service Buildings available and by keeping them updated. If you enter the game on a regular basis, we will reward your loyalty by giving you more points if you play on a daily basis.
• By visiting your friends and supporting them regularly in their sports.

The level you have in your city and the level you have in your sport are different things. The level you have in a sport is shown in the division you are in and indicates the progress you have made in each sport. The division can be seen in the upper part of the Manager screen when you are playing a match.

In every sport, each of your team members has a performance that will be spent when playing matches. When you finish playing a league, you can refill the performance of your team in the Sports Center. You can also raise your performance on the screen prior to a match. You will see that on the lower part of the screen a button with a muscle and an arrow pointing upwards. For 2 SC Dollars you will be able to refill your performance automatically up to the top.

Of course you can! Building the Training Center you will not only be able to refill the performance of your team, when finishing a league, you will also be able to raise the maximum performance of your team. It is essential to always have your teams well trained.

In order to raise the average of your team there are better players at the Youth Academy you can hire. You can also raise it by buying Booster Packs in the Shop. The players you will be able to acquire are Standard, Bronze, Silver and Gold.

The bench is used to carry out all the essential moves among the players in the team. When you buy a new player, either your talent scout has found him, or you have trained up a young player from your youth squad; this player will always go direct to the bench. You can replace players by those on the bench and vice versa from the manager screen.

You will always have to go via the bench first to improve or sell an existing player, and you can then manage him in the Sports Market.

The tickets enable you to play matches, and you use a ticket each time you play a match. You can play matches in any of the sports you have built provided you have tickets available.

Tickets will be replenished over time. You will receive 1 free ticket every 2 hours. You can also raise the maximum number of tickets you receive depending on the city level you have, and up to a maximum of 12 tickets. There are other ways of getting more tickets beyond this limit:

Buying tickets with SC Dollars

• As a present of your friends. You can see it in their publications.
• As a bonus when reaching a higher city level.
• By winning a league and getting to a higher level.

You can challenge your friends by inviting them to a match in a sport you have in common. The advantage of the challenges is that you can obtain XP in a simple manner and without having to spend a ticket to play.

In the "service" section of your stadium you can find the Tactics Center. You will there find Tactic Cards that will help you strengthen your team. There are Standard, Bronze, Silver and Gold Tactic Cards. Maintaining your Tactics Center on a high level you are more likely to get better tactics.

Only those friends who have invited you or whom you have invited will be displayed, so they become your fellow players. If you want to invite friends to take part, use the "Invite" function available in the game

Getting friends in the game is very simple. All you need to do is send an invitation to your friends. In the bottom bar you’ll see an “Invite Friends” icon; here you can select who you want to invite and once your invitation has been accepted your friend will become your neighbor. Turning your friends into neighbors allows you to expand your territory and get players and components for free.

Sports City is optimized to work with Internet Explorer 8 and the latest versions of Mozilla Firefox and Google Chrome; in addition, we recommend that you use Adobe Flash Player 10. Therefore, it is advisable to update the versions of your browser and Flash Player as any problems with the performance of the game may be due to outdated versions of these.

It is also possible to set the game's output quality to Low, Medium or High, to mitigate situations when the game doesn't flow or, for example, the cursor is too slow.

If a generic error message appears, it may be due to the user's own connection or a temporary problem with the Internet, our servers or the social network service. On occasion, a message will tell you that we are carrying out maintenance work. In this case, be patient and try it again later.

If an error has occurred in the purchase process, before the payment is completed you will see a message stating that 'it has not been possible to complete the process'. This indicates that you have not been charged anything and that the problem may be due to a temporary system error, so you should try again later.

However, if the purchase has actually been completed but you have not received your SC Dollars, contact us (games.support@iz.com) and we will look into your case. We will need to ask you for certain user details.

During the purchasing process, you will be redirected to external websites (PayPal, Pay By Cash, Zong or Facebook, for example) to complete the transaction. You can also contact with the customer service available on these sites if you have any problem.

Each purchase specifies an estimated time period until the credits will be received, at which time the offer is considered to have been completed.

Sometimes, the process may take longer than the estimated time, so it is advisable to wait a little longer before taking any action.

You will need to contact us (games.support@iz.com) so that we can look into your case. We will ask you for certain information based on help parameters: purchase date, user email, etc.

In the case of Facebook Credits, you will be required to provide us with your ID in order to solve the incidence. To see your ID, please follow these steps:

1. Go to your Facebook profile.
2. Right-click on your profile picture.
3. A dropdown menu will appear, including several options, such as copy, paste, etc.)
4. Select "Copy URL".
5. Paste this URL in the email you send us to games.support@iz.com.

The ID should look like this:

http://www.facebook.com/media/set/?set=a.454631527989.245882.5118072

In this example, your ID would be: 5118072

iZ is not in charge of your Tuenti or Facebook Credits.

The best thing to do in the case of Tuenti is to access their support page that you will find here. Select the option "I have a problem with payments and/or Credits. What should I do?" and follow the instructions.

For Facebook Credits click here for more information.

All you need is an Internet connection and a Facebook account.

Any game hosted by Facebook requires the user to allow certain basic access that will permit the game to show particular items such as names, the users profile photo or their friends list for the ranking. This is not a requirement exclusive to TV Studio Boss. Any additional authorization will always need user consent as any other game.

Playing TV Studio Boss is completely free.

With every expansion level you acquire the size and number of your possible studio sets will progressively increase. To buy each one you will need to comply with the corresponding minimum required number of friends and pay the necessary amount of TV Coins or you can acquire them directly through a Facebook Credits payment.

Each studio can produce one program at a time, so the more studios you have the more programs you can produce simultaneously. Clicking on each studio camera you can select the program to record and once recording is completed you can drag it over and place it in the air time space you prefer.

The profits obtained (TV coins and experience) after each broadcast depend mainly on five factors:

• The program's profit base: all programs have a cost and production time and an associated fixed profit.
• Set quality: the greater the investment made in the set (more and better objects and decoration) the greater the profit will be.
• How current they are: programs lose current event status from the moment they are recorded and not added to the air time grid. A program included on the air time grid directly after being recorded will obtain ‘extra’ profit when broadcast.
• Time band: each program has an "optimum" broadcast time band. If a program is shown during its "optimum" time band, it will generate additional profit at the end of broadcast.
• "Share": in function with the aforementioned parameters and reach of the channel ('local' or 'international') a further 'bonus' is given related to the number of viewers who have seen the program.

Functional objects are those that allow you to save specific programs (for example, documentaries about lions or oriental cooking shows). As these improve, so do their associated programs, increasing the profit earned from their broadcasts.

TV Studio adds a new feature that lets you expand your broadcasting audience around the world. The world map will have four deep levels divided in geographical areas: local, regional, national and international.

Depending on your strategy and commercial interests, you will expand in one direction or another around the globe. This expansion implies more audience and therefore more profit for your TV Studio.

There are four different types of expansion:

The game from the really beginning starts in a local area in the State of Alaska, USA. It is necessary for you to achieve a level 5 to expand your studio to a regional level.

In order to expand the Studio nationally, it will be necessary to acquire a number of antennas. Once you have achieved a national broadcasting level, your challenge is to compete for the rest of cities and the whole audience of the US.

The fourth type is the international expansion. Your objective is to position the TV Studio into the main broadcasting channels worldwide.

When acquiring a license it is necessary to gain the interests of the audience with different objectives, for example in the case of Dallas with more decorated sets. Once you achieve those objectives, you can claim the license for your studio.

After winning the favor of the audience with the necessary objectives, you acquire the license to broadcast in that city. Once you have the license, you can open a new branch by inviting friends to cover the positions required to start broadcasting. You can also pay directly in Facebook Credits to cover those positions.

In order for a friend to be your TV Studio Boss neighbor you both must have accepted before. If you wish to invite a friend to become your neighbor so you can help each other use the "Invite friends" function.

TV Studio Boss is optimized to work with Internet Explorer 8 and the latest versions of Mozilla Firefox and Google Chrome. You are also recommended to use Adobe Flash Player 10. As game performance may be affected by older versions we advise you to upgrade to the latest versions of your internet navigators and Flash Player.

Additionally, you can set the game quality (eye icon) to counter act cases where game play is "jerky" or the pointer, for example, is too slow.

If there is a generic error message, it may be due to the user's own connection, problems on the network or our servers, or even a temporary failure of the Facebook service.

At other times, a message will indicate that we are carrying out maintenance.

TV Coins can be used to buy most items available in the game store; from set decorations to new sets. You can see the price of each object by accessing the store.

You will obtain TV Coins through certain actions in the game, mainly through production and broadcasting. In addition, you can exchange a certain amount of Facebook Credits for TV Coins by clicking on the "Add TV Coins" button, located at the left of the screen.

You can also get TV Coins for actions such as interacting with featured applications or games, or by assisting in your neighbors' studios.

Using Facebook Credits you can get exclusive gaming content, or perform certain actions allowing you to speed up your progress, such as expanding your set without having to meet the minimum number of neighbors requirement.

If you don't have enough Facebook Credits to purchase the content you want, you will be able to buy them when you try to get the content. In order to buy Facebook Credits it is necessary to use real money.

You may have successfully made an in-game payment by using Facebook Credits, and yet you did not receive the content you wanted. If you think you've had a problem receiving an object or game service, please follow these steps:

1. Go to the game's homepage
2. At the bottom of the page, click "Report/Contact this App"
3. In the pop-up menu that appears, choose "Dispute an item purchased while playing TV Studio Boss"
4. Select the purchase you would like to claim
5. Describe your problem in the space provided

The message will be sent directly to us, and we will respond to your message and resolve your complaint

For any questions just get in touch with us. In order to help you more efficiently, we will need you to tell us your Facebook ID, which you can find in the URL in the address bar when you go to your profile site. The numbers you see in bold below are your Facebook ID.

http://www.facebook.com/?ref=home#!/profile.php?id=9999999999999

Copy and paste this ID number and send it along with your comment to games.support@iz.com.

Please explain your question as detailed as possible

All you need is an Internet connection and a Facebook or Tuenti account.

Any game hosted on a social network requires the user to allow certain basic access that will permit the game to show particular items such as names, the users profile photo or their friends list for the ranking. This is not a requirement exclusive to Fitness City. Any additional authorization will always need user consent as any other game.

Playing Fitness City is completely free.

The activities in your gym don't make any sense unless you have members who use them. Every time you finish installing a new activity you will need to assign a certain number of members for the activity to start working.

You can get new members by carrying out marketing campaigns from the reception of your gym.

You can also get members by publishing certain milestones you have reached within the game or by finding them in the surroundings of your gym and clicking on them to recruit them.

Prestige is a necessary resource to launch marketing campaigns to acquire new members.

The main way of getting prestige is via the activities available in the Wellness area. You can also obtain it by helping out in your neighbors' gyms and with Aqua activities.

The marketing campaigns are for you to acquire new members that you can then assign to the activities you install in your gym.

If you have the amount of prestige required for each marketing campaign, you will be able to launch them from the reception. Marketing campaigns take some time, after which you will be rewarded with new members.

As your level within the game rises, the variety of campaigns you can launch to get new members will get wider, too.

In order to get as many new members as possible with the help of a marketing campaign, you will have to hire all the employees you are being asked for.

If you don't fill all the positions, you will get fewer members than you would if the marketing campaign was carried out perfectly. However, you can hire employees even when the marketing campaign is underway. The employees will help increase the number of new members acquired when the campaign finishes.

You can fill these positions with your Facebook or Tuenti friends who are not playing Fitness City yet. Send them an invitation when you access the campaign, regardless of whether it is before launching it or when it is running already. To do so, click on reception.

No. If a position in a marketing campaign has been filled with one of your friends, there will be no need to fill this position again when you launch the campaign.

In order to extend the surface of your gym click on 'BUILD'. Once you get to the shop, go to the 'EXPAND' section. In order to carry out the expansion successfully, you will need to have enough money and a sufficiently high Karma level.

The Karma level (indicated by a heart symbol) displays the help you have given in your neighbors' gyms.

It allows you to compare yourself with your neighbors. But above all it is helpful to unlock new expansions of your gym.

Every time you carry out an action in a gym that is not yours, you will receive a Karma point. The more Karma points you have, the higher your Karma level will be.

As you will see in the shop, each area (Aqua, Fitness and Wellness) has got its own "Accessories and extras" section. The objects allow you to decorate and personalize your gym and will also generate extra profit for you.

Some of these objects, such as for example the plants, boost the income generated by the activities located close by. When you put one of these objects the area in which it will be effective will be indicated. The profits generated by the activities located in this area will increase by a certain percentage.

The gym is clearly divided into three main areas, named according to the type of activities carried out within them: Aqua, Fitness and Wellness. They can be distinguished by the different colors of their floors.

The same distinction is made in the shop, which you can access by clicking on 'BUILD': each area has its own activities and specific objects, none of which can be placed in an area where it doesn't belong.

In order for a friend to be your Fitness City neighbor you both must have accepted before. If you wish to invite a friend to become your neighbor so you can help each other use the "Invite friends" function.

Fitness City is optimized to work with Internet Explorer 8 and the latest versions of Mozilla Firefox and Google Chrome. You are also recommended to use Adobe Flash Player 10. As game performance may be affected by older versions we advise you to upgrade to the latest versions of your internet navigators and Flash Player.

Additionally, you can set the game quality (eye icon) to counter act cases where game play is "jerky" or the pointer, for example, is too slow.

If there is a generic error message, it may be due to the user's own connection, problems on the network or our servers, or even a temporary failure of the social network service.

At other times, a message will indicate that we are carrying out maintenance.

You can buy the majority of the articles available in the shop with coins, such as activities, accessories and extras for any area of your gym. To access the shop click 'Build' in the lower right part of your game screen.

Before buying an object in the shop you will be see its price, the profits it generates, the number of members required to make it work (in the case of an activity) and whether a certain level is required to buy it.

The activities of your gym are the main source of income in 'Fitness City'. They produce coins that you have to collect every time they finish. In addition, you can swap a certain amount of Tuenti or Facebook Credits for coins by clicking on "Get coins", indicated by a '+' next to your coins indicator (upper left part).

You can also obtain coins by interacting with other promoted applications or games, or by helping out in your neighbors' gyms.

Using Tuenti or Facebook Credits you can get exclusive gaming content, or perform certain actions allowing you to speed up your progress, such as expanding your set without having to meet the minimum number of neighbors requirement.

If you don't have enough Tuenti or Facebook Credits to purchase the content you want, you will be able to buy them when you try to get the content. In order to buy Tuenti or Facebook Credits it is necessary to use real money.

You may have successfully made an in-game payment by using Tuenti or Facebook Credits, and yet you did not receive the content you wanted. If you think you've had a problem receiving an object or game service, do not hesitate to contact us (games.support@iz.com) so that we can look into your case. We will ask you for certain information based on help parameters: purchase date, user email, etc

In the case of Facebook Credits, you can also follow these steps so we can help you as soon as possible

1. Go to the game's homepage.
2. At the bottom of the page, click "Report / Contact this App"
3. In the pop-up menu that appears, choose "Dispute an item purchased while playing Fitness City"
4. Select the purchase you would like to claim.
5. Describe your problem in the space provided.

The message will be sent directly to us, and we will respond to your message and resolve your complaint.

iZ is not in charge of your Tuenti or Facebook Credits.

The best thing to do in the case of Tuenti is to access their support page that you will find here. Select the option "I have a problem with payments and/or Credits. What should I do?" and follow the instructions.

For Facebook Credits click here for more information.

All you need is an Internet connection and a social network account.

Any game hosted on a social network requires you to provide certain basic permissions for the sole purpose of enabling the game to display elements such as your name, profile photo or friends list for the leader board. This requirement is not specific to Adventure Park. Like in other games, any additional permission will always require your user confirmation.

It is completely free to play Adventure Park.

At first, one of the characters will teach you how to play. Once this is done, you will be able to build your park to your liking. Remember that you need to level up in the game in order to unlock new buildings, rollercoasters, businesses etc. You can, however, always unlock the option before time with Adventure Park Dollars.

In order to expand the park you have to select the empty plots of land adjacent to your park. They are marked in dark colors. To buy an expansion some requirements need to be met.

• Permits: You can get them by collaborating with your friends and by asking them for help. You can also get them in a straightforward way and without having to wait by acquiring them with Adventure Park Dollars.
• Level: We will explain it later.
• Coins.

The level of your park is indicated in the upper part of the screen and tells you the level you have reached in your park. You can thus compare to your friends and see who is most advanced. The level of your park increases depending on the actions carried out in the game and XP (experience. Almost any action you carry out in the game will give you XP, but it is the rollercoasters that give you most.

• With buildings. Build rollercoasters, businesses, backstage areas and shows or schedule events in order to gain experience points (XP).
• Collecting the profits of your buildings. Every time you collect the coins of a rollercoaster, business, backstage area, show or event you receive experience points (XP).
• Completing missions. The characters of the park are going to ask you to do some missions. If you complete them, you will get extra XP.
• Clicking on the Adventure Park notifications on your friends' walls. Clicking on certain Adventure Park notifications published by your friends will give you a reward.

Social points can be obtained by visiting your friends' parks and clicking on their buildings/rollercoasters. Every click will get you a social point up to a máximum of 5 per friend. These social points help you to unlock elements in the game. Remember that the more friends you have the more social points you can get every day.

It indicates the fun the visitors of the theme park have. This indicator decreases with time and can only be raised again with the interaction of shows and rollercoasters. The fun level affects the content of the missions and their rewards, it unlocks the Access to events and other elements of the game. Furthermore, the fun determines the number of visitors in the park and raises or decreases it depending on the level.

The level of fun usually rises with the help of two types of buildings: Shows and rollercoasters; shows being the main source of fun and rollercoasters the second source.

Every time you collect from a show or a rollercoaster you get fun points. The number of fun points depends on the building and the decorative items and events that surround it.

The rollercoasters are the main interest for your visitors. Building new rollercoasters will increase the maximum capacity of your park. Putting them in operation will generate XP points and fun points.

Businesses are buildings that work as the main source of coins in the park. Once built and passed some time they generate Coins. Coins are some of the most important resources in the game to buy elements in the shop (Rollercoasters, Shows, Businesses, Events, Decorative Items, Expansions), new performers for the backstage areas or expand your park.

Along with the rollercoasters they add some life and color to the park. They are performed by actors and you can schedule different performances. After the performance fun points will be generated.

Events are a form of entertainment livening up a certain area of the park, from the the fire-eater to parades with giant balloons. They are of limited time and, depending on the event, generate rewards or change the rewards of the nearby buildings.

They are the place where the actors rest and do their training. You will need some backstage areas to be able to hire performers for your shows.

Only those friends who have invited you or whom you have invited will be displayed, so they become your fellow players. If you want to invite friends to take part, use the "Invite" function available in the game.

Getting friends in the game is very simple. All you need to do is send an invitation to your friends. In the bottom bar you'll see an "Invite Friends" icon; here you can select who you want to invite and once your invitation has been accepted your friend will become your neighbor. Turning your friends into neighbors allows you to expand your territory and get players and components for free.

Adventure Park is optimized to work with Internet Explorer 8 and the latest versions of Mozilla Firefox and Google Chrome; in addition, we recommend that you use Adobe Flash Player 10. Therefore, it is advisable to update the versions of your browser and Flash Player as any problems with the performance of the game may be due to outdated versions of these.

It is also possible to set the game's output quality to Low, Medium or High, to mitigate situations when the game doesn't flow or, for example, the cursor is too slow.

If a generic error message appears, it may be due to the user's own connection or a temporary problem with the Internet, our servers or the social network service. On occasion, a message will tell you that we are carrying out maintenance work. In this case, be patient and try it again later.

If an error has occurred in the purchase process, before the payment is completed you will see a message stating that 'it has not been possible to complete the process'. This indicates that you have not been charged anything and that the problem may be due to a temporary system error, so you should try again later.

However, if the purchase has actually been completed but you have not received your SC Dollars, contact us (games.support@iz.com) and we will look into your case. We will need to ask you for certain user details.

During the purchasing process, you will be redirected to external websites (PayPal, Pay By Cash, Zong or Facebook, for example) to complete the transaction. You can also contact with the customer service available on these sites if you have any problem.

Each purchase specifies an estimated time period until the credits will be received, at which time the offer is considered to have been completed.

Sometimes, the process may take longer than the estimated time, so it is advisable to wait a little longer before taking any action.

You will need to contact us (games.support@iz.com) so that we can look into your case. We will ask you for certain information based on help parameters: purchase date, user email, etc.

In the case of Facebook Credits, you will be required to provide us with your ID in order to solve the incidence. To see your ID, please follow these steps:

1. Go to your Facebook profile.
2. Right-click on your profile picture.
3. A dropdown menu will appear, including several options, such as copy, paste, etc.)
4. Select "Copy URL".
5. Paste this URL in the email you send us to games.support@iz.com.

The ID should look like this:

http://www.facebook.com/media/set/?set=a.454631527989.245882.5118072

In this example, your ID would be: 5118072

iZ is not in charge of your Facebook Credits.

Click here for more information about Facebook Credits.