All purchases in our games that involve real money are made through external payment method providers. We do not store bank account or credit card details in our databases as that is dealt with by the external services specializing in online purchases.

It's possible that you've successfully made a payment via Facebook but have not yet received the game item. If you think there's an issue with the game not delivering a good or service, please follow these steps:

1. Go to the game's main page.
2. At the bottom of the page, click "Report/Contact this App".
3. In the pop-up menu that appears, choose "Dispute an item".
4. Select the order you'd like to dispute.
5. Describe your issue in the section provided.

This message will be forwarded directly to us, and we will be responsible for responding to your message and resolving your dispute.

Tuenti Credits are a virtual currency that can be used to make purchases in any game in the social network that implements this payment method.

They can be earned by paying with a credit card, PayPal or mobile phone. After the purchase, they will be stored in the wallet of your user account.

For more information, consult the Tuenti help service via the following link:

http://www.tuenti.com/#m=Help&func=view_user_help&category_id=25

Each purchase specifies an estimated time period until the credits will be received, at which time the offer is considered to have been completed.

Sometimes, the process may take longer than the estimated time, so it is advisable to wait a little longer before taking any action.

We will need you to contact us on games.support@iz.com and will look into your particular case. We will then ask you for certain user details such as date or purchase, user email etc.

All you need is an Internet connection and a social network account.

Any game hosted on a social network requires you to provide certain basic permissions for the sole purpose of enabling the game to display elements such as your name, profile photo or friends list for the leaderboard. This requirement is not specific to Sports City. Like in other games, any additional permission will always require your user confirmation.

It is completely free to play Sports City.

The first sport is free to build. From the second sport, you will need the help of 4 of your friends who hold the managerial positions of your sport. You can also unlock this feature early by purchasing it with SC Dollars.

To expand your city you have to access the Shop and choose the Tab called “Land expansions”. Here is where you will find all amplification options. You can expand your city with the help of your neighbors or by paying with SC Dollars.

The city level is indicated in the upper part of the screen and shows your city progress. This will enable you to compare your performance with other players and friends to see who has made the most progress. The city level rises depending on the number of matches you play by accumulating XP (experience). You can also reach a higher level by visiting your neighbors frequently and supporting them in their sports.

You can acquire the XP experience points by competing in your sports. They can be obtained in any of the following ways:

• By playing matches. You will receive points only for playing matches, and even more if you win them!
• By carrying out work in the Financial District or in the Marketing Building as well as in the shops or in the Member´s Club of each sport. Choose the work you carry out depending on how much time and money you have.
• By building the Service Buildings available and by keeping them updated. If you enter the game on a regular basis, we will reward your loyalty by giving you more points if you play on a daily basis.
• By visiting your friends and supporting them regularly in their sports.

The level you have in your city and the level you have in your sport are different things. The level you have in a sport is shown in the division you are in and indicates the progress you have made in each sport. The division can be seen in the upper part of the Manager screen when you are playing a match.

In every sport, each of your team members has a performance that will be spent when playing matches. When you finish playing a league, you can refill the performance of your team in the Sports Center. You can also raise your performance on the screen prior to a match. You will see that on the lower part of the screen a button with a muscle and an arrow pointing upwards. For 2 SC Dollars you will be able to refill your performance automatically up to the top.

Of course you can! Building the Training Center you will not only be able to refill the performance of your team, when finishing a league, you will also be able to raise the maximum performance of your team. It is essential to always have your teams well trained.

In order to raise the average of your team there are better players at the Youth Academy you can hire. You can also raise it by buying Booster Packs in the Shop. The players you will be able to acquire are Standard, Bronze, Silver and Gold.

The bench is used to carry out all the essential moves among the players in the team. When you buy a new player, either your talent scout has found him, or you have trained up a young player from your youth squad; this player will always go direct to the bench. You can replace players by those on the bench and vice versa from the manager screen.

You will always have to go via the bench first to improve or sell an existing player, and you can then manage him in the Sports Market.

The tickets enable you to play matches, and you use a ticket each time you play a match. You can play matches in any of the sports you have built provided you have tickets available.

Tickets will be replenished over time. You will receive 1 free ticket every 2 hours. You can also raise the maximum number of tickets you receive depending on the city level you have, and up to a maximum of 12 tickets. There are other ways of getting more tickets beyond this limit:

Buying tickets with SC Dollars

• As a present of your friends. You can see it in their publications.
• As a bonus when reaching a higher city level.
• By winning a league and getting to a higher level.

You can challenge your friends by inviting them to a match in a sport you have in common. The advantage of the challenges is that you can obtain XP in a simple manner and without having to spend a ticket to play.

In the "service" section of your stadium you can find the Tactics Center. You will there find Tactic Cards that will help you strengthen your team. There are Standard, Bronze, Silver and Gold Tactic Cards. Maintaining your Tactics Center on a high level you are more likely to get better tactics.

Only those friends who have invited you or whom you have invited will be displayed, so they become your fellow players. If you want to invite friends to take part, use the "Invite" function available in the game

Getting friends in the game is very simple. All you need to do is send an invitation to your friends. In the bottom bar you’ll see an “Invite Friends” icon; here you can select who you want to invite and once your invitation has been accepted your friend will become your neighbor. Turning your friends into neighbors allows you to expand your territory and get players and components for free.

Sports City is optimized to work with Internet Explorer 8 and the latest versions of Mozilla Firefox and Google Chrome; in addition, we recommend that you use Adobe Flash Player 10. Therefore, it is advisable to update the versions of your browser and Flash Player as any problems with the performance of the game may be due to outdated versions of these.

It is also possible to set the game's output quality to Low, Medium or High, to mitigate situations when the game doesn't flow or, for example, the cursor is too slow.

If there is a generic error message, it may be due to problems on the network or our servers, or even a temporary failure of the Facebook's service.

At other times, a message will indicate that we are carrying out maintenance.

If an error has occurred in the purchase process, before the payment is completed you will see a message stating that 'it has not been possible to complete the process'. This indicates that you have not been charged anything and that the problem may be due to a temporary system error, so you should try again later.

However, if the purchase has actually been completed but you have not received your SC Dollars, contact us (games.support@iz.com) and we will look into your case. We will need to ask you for certain user details.

During the purchasing process, you will be redirected to external websites (PayPal, Pay By Cash, Zong or Facebook, for example) to complete the transaction. You can also contact with the customer service available on these sites if you have any problem.

Each purchase specifies an estimated time period until the credits will be received, at which time the offer is considered to have been completed.

Sometimes, the process may take longer than the estimated time, so it is advisable to wait a little longer before taking any action.

You will need to contact us (games.support@iz.com) so that we can look into your case. We will ask you for certain information based on help parameters: purchase date, user email, etc.

In the case of Facebook Credits, you will be required to provide us with your ID in order to solve the incidence. To see your ID, please follow these steps:

1. Go to your Facebook profile.
2. Right-click on your profile picture.
3. A dropdown menu will appear, including several options, such as copy, paste, etc.)
4. Select "Copy URL".
5. Paste this URL in the email you send us to games.support@iz.com.

The ID should look like this:

http://www.facebook.com/media/set/?set=a.454631527989.245882.5118072

In this example, your ID would be: 5118072

iZ is not in charge of your Facebook Credits.

Click here for more information.

All you need is an Internet connection and a Facebook account.

Any game hosted on a social network requires the user to allow certain basic access that will permit the game to show particular items such as names, the users profile photo or their friends list for the ranking. This is not a requirement exclusive to Fitness City. Any additional authorization will always need user consent as any other game.

Playing Fitness City is completely free.

The activities in your gym don't make any sense unless you have members who use them. Every time you finish installing a new activity you will need to assign a certain number of members for the activity to start working.

You can get new members by carrying out marketing campaigns from the reception of your gym.

You can also get members by publishing certain milestones you have reached within the game or by finding them in the surroundings of your gym and clicking on them to recruit them.

Prestige is a necessary resource to launch marketing campaigns to acquire new members.

The main way of getting prestige is via the activities available in the Wellness area. You can also obtain it by helping out in your neighbors' gyms and with Aqua activities.

The marketing campaigns are for you to acquire new members that you can then assign to the activities you install in your gym.

If you have the amount of prestige required for each marketing campaign, you will be able to launch them from the reception. Marketing campaigns take some time, after which you will be rewarded with new members.

As your level within the game rises, the variety of campaigns you can launch to get new members will get wider, too.

In order to get as many new members as possible with the help of a marketing campaign, you will have to hire all the employees you are being asked for.

If you don't fill all the positions, you will get fewer members than you would if the marketing campaign was carried out perfectly. However, you can hire employees even when the marketing campaign is underway. The employees will help increase the number of new members acquired when the campaign finishes.

You can fill these positions with your Facebook friends who are not playing Fitness City yet. Send them an invitation when you access the campaign, regardless of whether it is before launching it or when it is running already. To do so, click on reception.

No. If a position in a marketing campaign has been filled with one of your friends, there will be no need to fill this position again when you launch the campaign.

In order to extend the surface of your gym click on 'BUILD'. Once you get to the shop, go to the 'EXPAND' section. In order to carry out the expansion successfully, you will need to have enough money and a sufficiently high Karma level.

The Karma level (indicated by a heart symbol) displays the help you have given in your neighbors' gyms.

It allows you to compare yourself with your neighbors. But above all it is helpful to unlock new expansions of your gym.

Every time you carry out an action in a gym that is not yours, you will receive a Karma point. The more Karma points you have, the higher your Karma level will be.

As you will see in the shop, each area (Aqua, Fitness and Wellness) has got its own "Accessories and extras" section. The objects allow you to decorate and personalize your gym and will also generate extra profit for you.

Some of these objects, such as for example the plants, boost the income generated by the activities located close by. When you put one of these objects the area in which it will be effective will be indicated. The profits generated by the activities located in this area will increase by a certain percentage.

The gym is clearly divided into three main areas, named according to the type of activities carried out within them: Aqua, Fitness and Wellness. They can be distinguished by the different colors of their floors.

The same distinction is made in the shop, which you can access by clicking on 'BUILD': each area has its own activities and specific objects, none of which can be placed in an area where it doesn't belong.

In order for a friend to be your Fitness City neighbor you both must have accepted before. If you wish to invite a friend to become your neighbor so you can help each other use the "Invite friends" function.

Fitness City is optimized to work with Internet Explorer 8 and the latest versions of Mozilla Firefox and Google Chrome. You are also recommended to use Adobe Flash Player 10. As game performance may be affected by older versions we advise you to upgrade to the latest versions of your internet navigators and Flash Player.

Additionally, you can set the game quality (eye icon) to counter act cases where game play is "jerky" or the pointer, for example, is too slow.

If there is a generic error message, it may be due to problems on the network or our servers, or even a temporary failure of the Facebook's service.

At other times, a message will indicate that we are carrying out maintenance.

You can buy the majority of the articles available in the shop with coins, such as activities, accessories and extras for any area of your gym. To access the shop click 'Build' in the lower right part of your game screen.

Before buying an object in the shop you will be see its price, the profits it generates, the number of members required to make it work (in the case of an activity) and whether a certain level is required to buy it.

The activities of your gym are the main source of income in 'Fitness City'. They produce coins that you have to collect every time they finish. In addition, you can swap a certain amount of Fitness Cash for coins by clicking on the "Get coins" button in the bar at the top of the game screen.

You can also obtain coins by interacting with other promoted applications or games, or by helping out in your neighbors' gyms.

Using Fitness Cash you can get exclusive gaming content, or perform certain actions allowing you to speed up your progress, such as expanding your set without having to meet the minimum number of neighbors requirement.

If you don't have enough Fitness Cash to purchase the content you want, you will be able to buy them when you try to get the content. In order to buy Fitness Cash it is necessary to use real money.

You may have successfully made an in-game payment by using Fitness Cash, and yet you did not receive the content you wanted. If you think you've had a problem receiving an object or game service, do not hesitate to contact us (games.support@iz.com) so that we can look into your case. We will ask you for certain information based on help parameters: purchase date, user email, etc.

iZ is not in charge of your Facebook currency account.

You should be able to find detailed information about your problem in Facebook's Help Center.

All you need is an Internet connection and a social network account.

Any game hosted on a social network requires you to provide certain basic permissions for the sole purpose of enabling the game to display elements such as your name, profile photo or friends list for the leader board. This requirement is not specific to Adventure Park. Like in other games, any additional permission will always require your user confirmation.

It is completely free to play Adventure Park.

At first, one of the characters will teach you how to play. Once this is done, you will be able to build your park to your liking. Remember that you need to level up in the game in order to unlock new buildings, rollercoasters, businesses etc. You can, however, always unlock the option before time with Park Cash.

In order to expand the park you have to select the empty plots of land adjacent to your park. They are marked in dark colors. To buy an expansion some requirements need to be met.

• Permits. You can get them by collaborating with your friends and by asking them for help. You can also get them in a straightforward way and without having to wait by acquiring them with Park Cash.
• Level: we will explain it later.
• Coins.

The level of your park is indicated in the upper part of the screen and tells you the level you have reached in your park. You can thus compare to your friends and see who is most advanced. The level of your park increases depending on the actions carried out in the game and XP (experience). Almost any action you carry out in the game will give you XP, but it is the rollercoasters that give you most.

• With buildings. Build rollercoasters, businesses, backstage areas and shows or schedule events in order to gain experience points (XP).
• Collecting the profits of your buildings. Every time you collect the coins of a rollercoaster, business, backstage area, show or event you receive experience points (XP).
• Completing missions. The characters of the park are going to ask you to do some missions. If you complete them, you will get extra XP.
• Clicking on the Adventure Park notifications on your friends' walls. Clicking on certain Adventure Park notifications published by your friends will give you a reward.

Social points can be obtained by visiting your friends' parks and clicking on their buildings/rollercoasters. Every click will get you a social point up to a máximum of 5 per friend. These social points help you to unlock elements in the game. Remember that the more friends you have the more social points you can get every day.

It indicates the fun the visitors of the theme park have. This indicator decreases with time and can only be raised again with the interaction of shows and rollercoasters. The fun level affects the content of the missions and their rewards, it unlocks the access to events and other elements of the game. Furthermore, the fun determines the number of visitors in the park and raises or decreases it depending on the level.

The level of fun usually rises with the help of the buildings belonging to the Shows category. Every time you collect from a show you get fun points.

Every time you collect from a show or a rollercoaster you get fun points. The number of fun points depends on the building and the decorative items and events that surround it.

The rollercoasters are the main interest for your visitors. Building new rollercoasters will increase the maximum capacity of your park. Putting them in operation will generate XP points and fun points.

Businesses are buildings that work as the main source of coins in the park. Once built and passed some time they generate Coins. Coins are some of the most important resources in the game to buy elements in the shop (Rollercoasters, Shows, Businesses, Events, Decorative Items, Expansions), new performers for the backstage areas or expand your park.

Along with the rollercoasters they add some life and color to the park. They are performed by actors and you can schedule different performances. After the performance fun points will be generated.

Events are a form of entertainment livening up a certain area of the park, from the the fire-eater to parades with giant balloons. They are of limited time and, depending on the event, generate rewards or change the rewards of the nearby buildings.

They are the place where the actors rest and do their training. You will need some backstage areas to be able to hire performers for your shows.

Only those friends who have invited you or whom you have invited will be displayed, so they become your fellow players. If you want to invite friends to take part, use the "Invite" function available in the game.

Getting friends in the game is very simple. All you need to do is send an invitation to your friends. In the bottom bar you'll see an "Invite Friends" icon; here you can select who you want to invite and once your invitation has been accepted your friend will become your neighbor. Turning your friends into neighbors allows you to expand your territory and get players and components for free.

Adventure Park is optimized to work with Internet Explorer 8 or 9 and the latest versions of Mozilla Firefox and Google Chrome. You are also recommended to use the latest version of Adobe Flash Player. Therefore, it is advisable to update the versions of your browser and Flash Player as any problems with the performance of the game may be due to outdated versions of these.

It is also possible to set the game's output quality to Low, Medium or High, to mitigate situations when the game doesn't flow or, for example, the cursor is too slow.

If there is a generic error message, it may be due to problems on the network or our servers, or even a temporary failure of the Facebook's service.

At other times, a message will indicate that we are carrying out maintenance.

You may have successfully made an in-game payment and yet you did not receive the content you wanted. If you think you've had a problem receiving an object or game service, do not hesitate to contact us (games.support@iz.com) so that we can look into your case. We will ask you for certain information based on help parameters: purchase date, user email, etc.

You will be required to provide us with your Facebook ID in order to solve the incidence. To see your ID, please follow these steps:

1. Go to your Facebook profile.
2. Right-click on your profile picture.
3. A dropdown menu will appear, including several options, such as copy, paste, etc.)
4. Select "Copy URL".
5. Paste this URL in the email you send us to games.support@iz.com.

The ID should look like this:

http://www.facebook.com/media/set/?set=a.454631527989.245882.5118072

In this example, your ID would be: 5118072

iZ is not in charge of your Facebook currency account.

You should be able to find detailed information about your problem in Facebook's Help Center.

All you need is an Internet connection and a Facebook or Tuenti account.

Any game hosted on your social network requires the user to allow certain basic access that will permit the game to show particular items such as names, the users profile photo or their friends list for the ranking. This is not a requirement exclusive to Paradise Club. Any additional authorization will always need user consent as any other game.

Playing Paradise Club is completely free.

The activities in your club don't make any sense unless you have members who use them. Every time you finish installing a new activity you will need to assign a certain number of members for the activity to start working.

You can get new members by carrying out marketing campaigns from the reception of your club.

You can also get members by publishing certain milestones you have reached within the game or by finding them in the surroundings of your club and clicking on them to recruit them.

Prestige is a necessary resource to launch marketing campaigns to acquire new members.

You will get Prestige by collecting the profits of certain facilities that you will find in the 'Extras' tab (the one showing a piece of a puzzle) in the 'Build' menu. As an example, the Floating playground in the Sea area and the Garden in the Grassland area will give you Prestige. When you buy a facility, look for those that give you blue Prestige spheres among the profits.

The fruits provided by the rest of facilities give you Prestige too, although significantly smaller quantities. You can also obtain Prestige by helping out in your neighbor’s clubs.

The marketing campaigns are for you to acquire new members that you can then assign to the activities you install in your club.

If you have the amount of Prestige required for each marketing campaign, you will be able to launch them from the reception. Marketing campaigns take some time, after which you will be rewarded with new members.

As your level within the game rises, the variety of campaigns you can launch to get new members will get wider, too.

In order to get as many new members as possible with the help of a marketing campaign, you will have to hire all the employees you are being asked for.

If you don't fill all the positions, you will get fewer members than you would if the marketing campaign was carried out perfectly. However, you can hire employees even when the marketing campaign is underway. The employees will help increase the number of new members acquired when the campaign finishes.

You can fill these positions with your Facebook or Tuenti friends who are not playing Paradise Club yet. Send them an invitation when you access the campaign, regardless of whether it is before launching it or when it is running already. To do so, click on reception.

No. If a position in a marketing campaign has been filled with one of your friends, there will be no need to fill this position again when you launch the campaign.

In order to extend the surface of your club click on 'BUILD'. Once you get to the shop, go to the 'EXPANSIONS' section. In order to carry out the expansion successfully, you will need to have enough money and a sufficiently high Karma level.

The Karma level (indicated by a violet heart symbol) displays the help you have given in your neighbors' clubs.

It allows you to compare yourself with your neighbors. But above all it is helpful to unlock new expansions and items for your club.

Every time you carry out an action in a club that is not yours, you will receive a Karma point. The more Karma points you have, the higher your Karma level will be.

As you will see in the shop, each area (Sea, Beach and Grassland) has got its own 'Extras' section (the tab showing a piece of a puzzle). The objects allow you to decorate and personalize your club and will also generate extra profit and Prestige for you.

Some of these objects, such as for example the palm trees, boost the income generated by the activities located close by. When you put one of these objects the area in which it will be effective will be indicated. The profits generated by the activities located in this area will increase by a certain percentage.

In addition, other facilities generate Prestige. In fact, this kind of facilities are the main source of Prestige you will find in 'Paradise Club', which is why it is important for you to try to have them. An example would be the Medic hut of the Beach.

The club is clearly divided into three main areas, named according to the type of activities carried out within them: Sea, Beach and Grassland.

The same distinction is made in the shop, which you can access by clicking on 'BUILD': each area has its own activities and specific objects, none of which can be placed in an area where it doesn't belong.

In order for a friend to be your Paradise Club neighbor you both must have accepted before. If you wish to invite a friend to become your neighbor so you can help each other use the "Invite friends" function.

Paradise Club is optimized to work with Internet Explorer 8 or 9 and the latest versions of Mozilla Firefox and Google Chrome. You are also recommended to use the latest version of Adobe Flash Player. As game performance may be affected by older versions we advise you to upgrade to the latest versions of your internet navigators and Flash Player.

Additionally, you can set the game quality (eye icon) to counter act cases where game play is "jerky" or the pointer, for example, is too slow.

If there is a generic error message, it may be due to problems on the network or our servers, or even a temporary failure of Facebook's service.

At other times, a message will indicate that we are carrying out maintenance.

You can buy the majority of the articles available in the shop with coins, such as activities, accessories and extras for any area of your club. To access the shop click 'Build' in the lower right part of your game screen.

Before buying an object in the shop you will be see its price, the profits it generates, the number of members required to make it work (in the case of an activity) and whether a certain level is required to buy it.

The activities of your club are the main source of income in Paradise Club. They produce coins that you have to collect every time they finish. In addition, you can swap a certain amount of Paradise Cash or Tuenti Credits for coins by clicking on the "Coins" button in the bar at the top of the game screen.

You can also obtain coins by watching sponsored videos, by interacting with other promoted applications or games, or by helping out in your neighbors' clubs.

Using Paradise Cash or Tuenti Credits you can get exclusive gaming content, or perform certain actions allowing you to speed up your progress, such as expanding your set without having to meet the minimum number of neighbors requirement.

If you don't have enough Paradise Cash or Tuenti Credits to purchase the content you want, you will be able to buy them when you try to get the content. In order to buy Paradise Cash or Tuenti Credits it is necessary to use real money.

You may have successfully made an in-game payment by using Paradise Cash or Tuenti Credits, and yet you did not receive the content you wanted. If you think you've had a problem receiving an object or game service, do not hesitate to contact us (games.support@iz.com) so that we can look into your case. We will ask you for certain information based on help parameters: purchase date, user email, etc.

iZ is not in charge of your Facebook currency account or your Tuenti Credits.

In the case of Facebook, further information should be provided in their Help Center.